UPDATE on COVID19 and Fetch Specialty & Cancer Veterinary Centers
(Essential Services and Activities During COVID-19 Emergency)

As of 12:01 AM Friday, April 3, the state of Florida will be in a Stay-at-Home status. FETCH IS AN ESSENTIAL SERVICE AND WILL BE OPEN WITH NORMAL HOURS TO SEE PATIENTS. If your pet has an appointment with us, you will be receiving an email prior to the appointment with a TRAVEL AUTHORIZATION letter. Please print that letter out and have it in your car for proof of approved travel to and from Fetch Specialty & Cancer Veterinary Centers.

Fetch Specialty & Cancer Veterinary Centers is taking the following precautionary measures for social distancing.

For Any Pet Visit
It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 to reschedule your pet’s appointment or have someone bring your pet in for their appointment. We have plans in place to help ensure your pet receives the care it needs while keeping everyone safe.

For Patient Visits
We are implementing a MANDATORY DROP-OFF CURBSIDE SERVICE. These additional steps are necessary to help keep our team, doctors, and clients safe while continuing to provide critical patient care to our community. In addition, it may become mandatory that all patients are received as a drop-off curbside appointment. A member from Fetch’s veterinary team will meet clients in the parking area closest to our hospital.

What clients should do when they arrive at the hospital with patients:
1. Call the front desk of the hospital (239) 260-4100 when you arrive at the parking lot.
2. PLEASE REMAIN IN YOUR VEHICLE WITH YOUR PET.
3. A care professional will discuss your needs by phone when you arrive.
4. At the end of the phone conversation, a care professional will come to the parking lot to bring your pet into the building for evaluation.
5. Your pet will be evaluated by our Fetch Team.
After the medical team evaluates your animal, you will receive a phone call from a nurse or clinician to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

Thereafter, you will receive a phone call from a client service representative to obtain any deposit that may be required via one of our payment methods (credit card or care credit).

Updates will be given regularly via phone, email, or text message by your medical team. Once the care of your animal is complete, the discharge process will be discussed via phone communication.

Sincerely,
Team Fetch